Training and Development

FINRITE pays specific attention to the calibre of it's staff by providing ongoing training and development.

FINRITE’s training programme is operationally focussed whilst adhering to all legislative requirements within the Financial and Insurance Industry.

The basic training plan within FINRITE includes:

• Development of Product Training Manuals - inclusive of Product details, Systems operational easy aids;

• Development of Product Accreditation Tests
and Answer sheets;

• Development of Skills Guides;

• Induction Training Course;

• Basic Call Centre Skills Guides;

• Development of Insurance Guides;

• Basic principles of Insurance Guides;

• Summary of general Insurance Products terms,
conditions, exclusions and exceptions;

• Development of Scripting;

• Scripting for systems to ensure all Product and
Legislative disclosure requirements are met;

• Development of Legislative Training Material;

• Training material in relation to FAIS, FICA and
various acts applicable to FINRITE Business .